Pacific Northwest National Laboratory Training Support Manager in RICHLAND, Washington
Organization and Job ID
Job ID: 309789
Directorate: Operational Systems Directorate
Division: Operations Support and Integration Office
Group: Training Support
At the Pacific Northwest National Laboratory (PNNL), we value human life above all else and strive to provide a workplace free of occupational injuries and illnesses. We value the environment and strive to protect it, the public, and future generations from unacceptable risks resulting from its operations. PNNL fulfills these commitments through active identification, evaluation, prevention, and management of hazards and by striving to comply with the letter and spirit of all environmental, safety, and health laws and regulations.
Operational excellence is foundational to PNNL. This includes providing efficient and effective systems, processes, tools, and training that enable staff to conduct their work in a safe, compliant, and environmentally sound manner. Our staff, research and operational processes work together to produce outstanding results for our customers.
As an indispensable partner in delivering safe, compliant and efficient outcomes in support of Laboratory operations, science, research and technology, the Training Support Manager is responsible for planning and managing the Laboratory's qualifications and compliance training deployment. The Training Support Manager oversees the daily operation and management of the Senior Instructional Designers, adjunct training staff, and Training Coordinators. The Training Support Manager is responsible for providing input and regular monitoring of the training budget, including budget and rate planning. The incumbent is expected to provide technical guidance to employees, colleagues and/or customers and engage multiple stakeholders and system owners to develop efficient learning models that align system and business processes and incorporate best practice. The Training Support Manager oversees the planning and development of technical training programs for all levels of employees that are designed to promote knowledge of and compliance with qualifications, environmental health and safety issues, and requirements. Programs include support of training activities, and classroom and web-based instruction such as new employee safety, employee certification/recertification, hazardous materials communication, and other programs as needed. Responsible for coordinating programs of instruction for management, supervisory, professional, and technical employees.
Regularly interacts with senior management or executive levels on matters concerning multiple functional areas, divisions, and/or customers
Establishes operational objectives and work plans and processes to enable implementation of organizational plans
Establishes and executes policies that may have organization wide effect
Foster a learning environment, where a questioning attitude is expected.
Establish appropriate processes to enable implementation of organizational plans.
Effectively manage and develop staff.
Successfully communicate with a variety of stakeholders/customers, both written and verbal
Effectively measure the performance of the training support group (data driven insights)
Bachelor's degree with 10+ years of relevant experience; or a Master's degree with 8+ years of relevant experience.
Leadership and management experience that includes initiating, planning, executing, controlling, closing processes, and leading staff.
Ability to advise management on a wide-range of issues relevant to training, process improvement, teaming and technical process issues related to the implementation of the Laboratory's training model.
Experience instructing or developing nuclear, radiation protection, safeguards and security or worker safety and health courses.
Experience with nuclear training programs
Project Management experience
Experience with portable training platforms and other non-traditional learning event deployment a plus.
Experience with Learning Management Systems (LMS).
Experience deploying a successful customer service model
Equal Employment Opportunity
Battelle Memorial Institute (BMI) at Pacific Northwest National Laboratory (PNNL) is an Affirmative Action/Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All BMI staff must be able to demonstrate the legal right to work in the United States. BMI is an E-Verify employer. Learn more at jobs.pnnl.gov.
Directorate: Operational Systems
Job Category: Managers
Group: Operations Supp & Integrtn Off
Opening Date: 2019-09-06
Closing Date: 2019-10-03