Pacific Northwest National Laboratory IT Engineer in RICHLAND, Washington
Organization and Job ID
Job ID: 308735
Directorate: Communications and Information Technology
Division: IT Infrastructure & Operations
Group: Network and Communications
Come and work for a billion-dollar international research institution. Our collaborative environment and commitment to work/life balance makes Pacific Northwest National Laboratory’ (PNNL) an ideal place to advance your career, challenge yourself and make a difference. We offer excellent benefits including pension, matching 401(k), tuition reimbursement plans, health insurance, and flexible work schedules.
It’s all about leading out efforts to advance the state of electronic communications and collaboration at PNNL. The successful candidate will be responsible for managing and administering the Office 365 tenants and related technologies. In this role, the Office 365 Administrator will maintain hybrid connections to Office 365 and may manage multiple Office 365 tenants.
YOU @ PNNL
Your key responsibilities and accountabilities would include:
Manage and monitor Office 365 services and hybrid infrastructure.
Develop and maintaining Enterprise level configuration and management systems for Microsoft Exchange on-prem, and Exchange Online with focus on migrations.
Assist with the creation of policies around the proper use of Office 365 services and support.
Troubleshoot and resolve complex technical issues related to user access to cloud services.
Collaborate with other IT engineers, including networking, security, and system administrators, to facilitate effective issue resolution.
Provide technical expertise in ensuring the electronic communication and collaboration is secure.
Write procedures and documentation for processes to aid in troubleshooting and review.
You thrive on using your creative approach to solve difficult challenges. You take pride in generating and promoting innovative ideas to drive product improvements and user productivity. You are quick to learn new technologies and take pride in cross-platform expertise. While you live, eat, and breathe technology, your ultimate focus is on creating a simple and intuitive user experience that masks technical complexities. You are a life-long learner devoted to the concepts of continuous improvement. You embrace new ideas, maintain a positive attitude even in challenging situations, and the way in which you achieve success is consistent with the PNNL values of Courage, Integrity, Impact, Collaboration, and Creativity.
Our science and technology inspires and enables the world to live prosperously, safely and securely. Our discoveries not only change the way people think, they increase our nation’s energy capacity and improve our national security efforts, making the world a cleaner and safer place.
Located in Richland, Washington, and part of the Tri-Cities community at the confluence of the Columbia, Snake and Yakima rivers, residents enjoy abundant water recreation, award-winning wineries, and more than 300 days of sunshine a year. Far enough away from Seattle and Portland to avoid their rain and daily traffic jams but close enough to visit and enjoy their arts and culture. We're in the perfect position to choose between hiking and snow skiing in the Cascade Mountain range, world-class windsurfing in the Columbia Gorge, or camping in Hells Canyon. Perhaps these are among the reasons the Tri-Cities area is among the top 10 metropolitan growth areas for jobs in the United States, and why Money Magazine included it among its Top 100 Places to Live in America.
Success in this role means delivering results through strong technical skill, communications, and collaboration with a relentless focus on what’s best for our users. Success means continually holding oneself to the highest of professional and ethical standards and demanding the same of co-workers. Success is walking into PNNL every work day with a belief that you can positively impact on the research and development efforts at a national laboratory. You know that your work makes a difference with our clients and users.
Bachelor's degree in Computer Science or related technical field and 5 years' experience, or master’s degree and 3 years' experience.
Office 365 or any other Microsoft certifications a plus.
Experienced and well versed in all Microsoft environments with 2+ years of experience with Office 365 migration tools.
Considerable knowledge of managing Office 365 and other related cloud solutions
Deep knowledge of Microsoft Exchange and it’s interaction with Active Directory.
Knowledge of Office 365 Teams/Groups/SharePoint/Power BI.
Advanced skills managing Office 365 using PowerShell, to run tasks, perform actions and automate procedures
Demonstrated expertise with commercial and government Cloud environments such as Amazon AWS, Microsoft Azure and Microsoft O365.
Understanding of firewall requirements needed for all Office 365 functions.
Thorough working knowledge and ability to troubleshoot all issues with DKIM, DMARC, SPF & DNS.
Demonstrated ability to self-direct, prioritize, and manage multiple tasks and priorities
Exceptional communicator with both technical and nontechnical audiences
Strong interpersonal skills with the ability to collaborate effectively in cross-functional teams
Demonstrated ability to solve challenging technical problems with innovative solutions
A focus on customer satisfaction and high-quality service delivery
Equal Employment Opportunity
Battelle Memorial Institute (BMI) at Pacific Northwest National Laboratory (PNNL) is an Affirmative Action/Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All BMI staff must be able to demonstrate the legal right to work in the United States. BMI is an E-Verify employer. Learn more at jobs.pnnl.gov.
Directorate: Comm & Information Technology
Job Category: Computation and Information Sciences
Group: Networking & Communications
Opening Date: 2019-07-02
Closing Date: 2019-09-29