Pacific Northwest National Laboratory Jobs

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Job Information

Pacific Northwest National Laboratory IT Engineer in RICHLAND, Washington

Organization and Job ID

Job ID: 312579

Directorate: Communications & Information Technology

Division: Technology Services & Ops

Group: Enterprise Platform Systems

Job Description

Applies engineering and technical principles to the design and development of computer networks, cyber security infrastructure, telecommunications, information technology systems and tools, and database systems. Analyzes, installs, integrates, modifies, and supports all associated systems, networks, software, and databases. Plans and conducts projects after analysis of functional and operational requirements. May consult with and lead cross-functional teams.


Come and work for a billion-dollar international research institution. Our collaborative environment and commitment to work/life balance makes Pacific Northwest National Laboratory (PNNL) an ideal place to advance your career, challenge yourself and make a difference. We offer excellent benefits including pension, matching 401(k), tuition reimbursement plans, health insurance, and flexible work schedules.


It’s all about transforming the user experience to enable the productivity of Laboratory research and support staff. This position will focus on management of the PNNL enterprise infrastructure desktop platforms and be part of a team charged to implement the next generation of technology to create effortless user experiences and drive efficiency in operation. The position will facilitate a consumer-like environment and user experience that is provisioned in minutes, supports elegant, leading-edge devices, provides access to information across platforms – anytime, anywhere, is seamlessly maintained, and can be recovered on a moment’s notice. The user-centric focus in design and implementation is a differentiator for IT at PNNL and will be a differentiator for the successful candidate.


You thrive on using your creative approach to solve difficult challenges. You take pride in generating and promoting innovative ideas to drive product improvements and user productivity. You are quick to learn new technologies and take pride in cross platform expertise. While you live, eat, and breathe technology, your ultimate focus is on creating a simple and intuitive user experience that masks technical complexities. You are a life-long learner devoted to the concepts of continuous improvement. You embrace new ideas, maintain positive attitude even in challenging situations, and the way in which you achieve success is consistent with the PNNL values of Courage, Integrity, Impact, Collaboration and Creativity.


Our science and technology inspires and enables the world to live prosperously, safely and securely. Our discoveries not only change the way people think, they increase our nation’s energy capacity and improve our national security efforts, making the world a cleaner and safer place.

Located in Richland, Washington, and part of the Tri-Cities community at the confluence of the Columbia, Snake and Yakima rivers, residents enjoy abundant water recreation, award-winning wineries, and more than 300 days of sunshine a year. Far enough away from Seattle and Portland to avoid their rain and daily traffic jams but close enough to visit and enjoy their arts and culture. We're in the perfect position to choose between hiking and snow skiing in the Cascade Mountain range, world-class windsurfing in the Columbia Gorge, or camping in Hells Canyon. Perhaps these are among the reasons the Tri-Cities area is among the top 10 metropolitan growth areas for jobs in the United States, and why Money Magazine included it among its Top 100 Places to Live in America.


Success in this role means delivering results through strong technical skill, communications, and collaboration with a relentless focus on what’s best for our users. Success means continually holding oneself to the highest of professional and ethical standards and demanding the same of co-workers. Success is walking into PNNL every work day with a belief that you can positively impact on the research and development efforts at a national laboratory. You know that your work makes a difference with our clients and users.


Your key responsibilities and accountabilities would include:

  • A focus on automation including advanced scripting technologies at scale

  • Develop and maintain Enterprise level configuration management systems for Windows and macOS environments

  • Engineer, test, deploy and manage client images and provisioning for MacOS and Windows devices using Autopilot and Apple Device Enrollment.

  • Manage, maintain, and evolve enterprise client management systems such as InTune

  • Drive efficiencies in end-point deployment and management through modern tools and processes

  • Test and validate new end user facing hardware.

  • Serve as ultimate escalation point for technical support teams.

  • Develop and assess innovative solutions for business driven projects and initiatives.

  • As necessary, perform other duties as required.

  • Deliver an immersive, any device from anywhere approach to applications and data leveraging integrations with cloud services and cutting edge virtualization technologies

  • Transition traditional on-premise back office application management to Microsoft 365 hybrid cloud management

  • Troubleshoot, research, and resolve complex technical issues

  • Write procedures and documentation for processes to aid in troubleshooting and review

  • Participate in peer reviews by sharing your work and providing feedback to others

The hiring level will be determined based on the education, experience and skill set of the successful candidate based on the following:

Level II : Applies engineering principles and theories in developing technical approaches to solve challenges. Receives guidance on new assignments, making preliminary selections on technical alternatives. Works independently on standard tasks. Defines and leads project work at a small task/project level, reporting results on time and on budget. Effectively teams and shares resources to optimize solutions. Mentors junior staff and students.

Level III : Selects and develops technical approaches on assignments with occasional oversight on complex problems. Principal investigator or co-PI on projects or tasks, while integrating capabilities of work team members. Supports scoping, scheduling, and budgeting at a project or major task level. Serves as a role model for quality, safety, and security. Makes key contributions in setting technical direction. Builds effective project teams with membership across a group, S&E domain and/or directorate. Contributes to the local organization through mentorship of junior staff and taking on operational assignments.

Minimum Qualifications

  • BS/BA with 2 years of experience, or MS/MA with 0-2 years of experience, or PhD with 0 years of experience, or Relevant Associate’s degree and 6 years of relevant work experience, or High school diploma and 10 years of relevant work experience

Preferred Qualifications

  • BS/BA with 5 years of experience, or MS/MA with 3 years of experience, or PhD with 1 year of experience

  • Experience working in a complex, user experience focused Enterprise environment at scale (9000+ clients including Windows, MacOS and Linux)

  • Experience managing Microsoft Windows desktop and MacOS desktop environments

  • Experience with iOS and Android MDM highly desirable

  • Demonstrated ability to self-direct, prioritize, and manage multiple tasks and priorities

  • Strong interpersonal skills with ability to collaborate effectively in cross-functional teams

  • Demonstrated ability to solve challenging technical problems with innovative solutions

  • Customer service oriented and approachable

  • Experience in PowerShell, Bash, Python, VBScript or other languages to run tasks, perform actions, and automate procedures

  • Ability to lead developing in PowerShell, Bash, Python, VBScript or other languages to run tasks, perform actions, and automate procedures

  • Knowledgeable of commercial Cloud environments such as Amazon AWS, Microsoft Azure and Microsoft O365

  • Exceptional communicator with both technical and nontechnical audiences

  • Ability to lead developing in PowerShell, Bash, Python, VBScript or other languages to run tasks, perform actions, and automate procedures

  • Knowledgeable of commercial Cloud environments such as Amazon AWS, Microsoft Azure and Microsoft O365

  • Exceptional communicator with both technical and nontechnical audiences

Equal Employment Opportunity

Battelle Memorial Institute (BMI) at Pacific Northwest National Laboratory (PNNL) is an Affirmative Action/Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All BMI staff must be able to demonstrate the legal right to work in the United States. BMI is an E-Verify employer. Learn more at

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via

Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a “country of risk” without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.

Other Information

This position requires the ability to obtain and maintain a federal security clearance.


  • U.S. Citizenship

  • Background Investigation: Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter in accordance 10 CFR 710, Appendix B.

  • Drug Testing: All Security Clearance (L or Q) positions will be considered by the Department of Energy to be Testing Designated Positions which means that they are subject to applicant, random, and for cause drug testing. In addition, applicants must be able to demonstrate non-use of illegal drugs, including marijuana, for the 12 consecutive months preceding completion of the requisite Questionnaire for National Security Positions (QNSP).

  • Note: Applicants will be considered ineligible for security clearance processing by the U.S. Department of Energy until non-use of illegal drugs, including marijuana, for 12 consecutive months can be demonstrated.

Directorate: Comm & Information Technology

Job Category: Computation and Information Sciences

Group: Enterprise Platform Systems

Opening Date: 2021-08-23

Closing Date: 2021-10-06