Pacific Northwest National Laboratory Jobs

Job Information

Pacific Northwest National Laboratory IT Engineer - Messaging and Unified Communications Administrator in RICHLAND, Washington

Organization and Job ID

Job ID: 310493

Directorate: Communications and Information Technology

Division: Technology Services and Operations

Group: Networking and Communications

Job Description

Come and work for a billion-dollar international research institution. Our collaborative environment and commitment to work/life balance makes Pacific Northwest National Laboratory’ (PNNL) an ideal place to advance your career, challenge yourself and make a difference. We offer excellent benefits including pension, matching 401(k), tuition reimbursement plans, health insurance, and flexible work schedules.

It’s all about leading our efforts to advance the state of electronic communications and unified communications tion at PNNL. The successful candidate will be responsible for the design and management of our electronic messaging platforms that include on-premises and cloud based infrastructure. In addition, the successful candidate will be responsible for the design and management or our Skype/Teams Unified Communications infrastructure.

You thrive on using your creative approach to solve difficult challenges. You take pride in generating and promoting innovative ideas to drive product improvements and user productivity. You are quick to learn new technologies and take pride in cross-platform expertise. While you live, eat, and breathe technology, your ultimate focus is on creating a simple and intuitive user experience that masks technical complexities. You are a life-long learner devoted to the concepts of continuous improvement. You embrace new ideas, maintain a positive attitude even in challenging situations, and the way in which you achieve success is consistent with the PNNL values of Courage, Integrity, Impact, Collaboration, and Creativity.

Success in this role means delivering results through strong technical skill, communications, and collaboration with a relentless focus on what’s best for our users. Success means continually holding oneself to the highest of professional and ethical standards and demanding the same of co-workers. Success is walking into PNNL every work day with a belief that you can positively impact on the research and development efforts at a national laboratory. You know that your work makes a difference with our clients and users.

Your key responsibilities and accountabilities would include:

  • Manage and monitor Office 365 services and hybrid infrastructure.

  • Develop and maintaining Enterprise level design, configuration and management systems for Microsoft Exchange on-prem, and Exchange Online with focus on migrations.

  • Assist with the creation of policies around the proper use of Office 365 services and support.

  • Troubleshoot and resolve complex technical issues related user access to cloud services.

  • Collaborate with other IT engineers, including networking, security, and system administrators, to facilitate effective issue resolution.

  • Provide technical expertise in ensuring the electronic communication and collaboration is secure.

  • Write procedures and documentation for processes to aid in troubleshooting and review.

Minimum Qualifications

  • Bachelor's degree with 7 years of experience, Master's degree with 5 years of experience, or PhD with 3 years of expereince; a minimum of 15 years of relevant work experience may be considered in lieu of the required degree.

Preferred Qualifications

  • Office 365 or any other Microsoft certifications a plus

  • Experienced and well versed in all Microsoft environments with 5+ years of experience with Office 365 migration tools

  • Considerable knowledge of managing Office 365 and other related cloud solutions

  • Deep knowledge of Microsoft Exchange and it’s interaction with Active Directory

  • of Office 365 Teams/Groups/SharePoint/Power BI

  • Advanced skills managing Office 365 using PowerShell, to run tasks, perform and automate procedures

  • Understanding of firewall requirements needed for all Office 365 functions

  • Thorough working knowledge and ability to troubleshoot all issues with DKIM, DMARC, SPF & DNS

  • Demonstrated ability to self-direct, prioritize, and manage multiple tasks and priorities

  • Exceptional communicator with both technical and nontechnical audiences

  • Strong interpersonal skills with the to collaborate effectively in cross-functional teams

  • Demonstrated ability to solve challenging technical problems with innovative solutions

  • A focus on customer satisfaction and high-quality service delivery

Equal Employment Opportunity

Battelle Memorial Institute (BMI) at Pacific Northwest National Laboratory (PNNL) is an Affirmative Action/Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All BMI staff must be able to demonstrate the legal right to work in the United States. BMI is an E-Verify employer. Learn more at

Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from participation in certain foreign government talent recruitment programs. If you are offered a position at PNNL and are currently a participant in a foreign government talent recruitment program you will be required to disclose this information before your first day of employment.

Other Information

Due to business needs and client space, US Citizenship is required:

The Pacific Northwest National Laboratory is subject to the Department of Energy Unclassified Foreign Visits & Assignment Program site, information, technologies, and equipment access requirements.

Directorate: Comm & Information Technology

Job Category: Computation and Information Sciences

Group: Networking & Communications

Opening Date: 2020-02-13

Closing Date: 2020-02-27