Pacific Northwest National Laboratory IT Engineer 1 - LabHub in RICHLAND, Washington
Organization and Job ID
Job ID: 309593
Directorate: Communications & Information Technology
Division: Research Computing
Applies engineering and technical principles to the design and development of computer networks, cyber security infrastructure, telecommunications, information technology systems and tools, and database systems. Analyzes, installs, integrates, modifies, and supports all associated systems, networks, software, and databases. Plans and conducts projects after analysis of functional and operational requirements. May consult with and lead cross-functional teams.
Research Computing advances scientific discovery by providing research staff with the resources required to accelerate their research outcomes. We support computationally enabled science by providing researchers access to computational building blocks (e.g., HPC, Machine Learning environments, Data Management Tools etc.), provide services, expertise and support to researchers to optimize their use of our capabilities (e.g., HPC Consulting, Cloud Migration Support, etc.), all while fostering a culture of computing through interdisciplinary collaboration and access to computational resources.
As an IT Engineer you will offer premier IT support services to our customers and researchers. This position is about supporting scientists and engineers by supporting and developing solutions to meet project collaboration needs.Thus enabling the use of leading-edge technical solutions for multi organizational research teams and troubleshooting a broad variety of technical issues.
Your key responsibilities and accountabilities would include:
Assisting projects teams to leverage the collaborative platform
Troubleshoot and escalate technical issues
Work alongside senior engineers to augment the existing offerings
Proactively identify novel approaches that will enhance collaboration capabilities.
- Bachelor's degree with 0-1 years of experience, Master's degree with 0-1 years of experience or 8 years related experience
Experience in implementing and supporting Office 365 applications
Demonstrated understanding of operating and troubleshooting Mac, Linux and Windows operating systems, device drivers and applications
Deploying applications to Azure / AWS
Understanding of Azure Active Directory and Active Directory Federation Services.
Some scientific background or interest
Background in supporting users / software developers
Understanding of software development practices
Understanding and experience using GIT repositories, and the Atlassian suite of products
Understanding of TCP/IP networking
Expertise in principles and concepts of customer service and support
Basic scripting expertise, e.g. PowerShell or Python
Equal Employment Opportunity
Battelle Memorial Institute (BMI) at Pacific Northwest National Laboratory (PNNL) is an Affirmative Action/Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All BMI staff must be able to demonstrate the legal right to work in the United States. BMI is an E-Verify employer. Learn more at jobs.pnnl.gov.
Directorate: Comm & Information Technology
Job Category: Computation and Information Sciences
Opening Date: 2019-08-22
Closing Date: 2019-09-30