Pacific Northwest National Laboratory Internal Communications Manager in RICHLAND, Washington

Organization and Job ID

Job ID: 309049

Directorate: Communications and Information Technology

Division: Communications

Job Description

The Invitation

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to collaboration and work–life balance. Dynamic, adaptable people come to PNNL to work smarter and work together on high-impact projects and initiatives for the U.S. Department of Energy and many other sponsors. They focus on meaningful work, innovation, and outcomes. At PNNL, you’ll find a positive, fast-paced environment and excellent benefits including pension, matching 401(k), tuition reimbursement plans, health insurance, flexible work schedules, and telework options. PNNL is located in eastern Washington State, an area known for its outdoor recreation, thriving wine industry, and affordable cost of living.

The Opportunity

As Internal Communications Manager, you will work across the laboratory to create and implement a cohesive strategy to communicate with and engage PNNL staff and senior leaders. You will build a content pipeline, upgrade internal communications channels, and launch impactful communications campaigns across multiple platforms. You and your team will oversee day-to-day communications needs related to all internal communications functions, overseeing and coordinating the lab’s staff communications and providing communications counsel and support to the following areas: human resources, facilities, operations, finance, and the lab director’s office.

In this exciting position, you will enhance the quality and impact of the laboratory’s internal communications program. Using strategic thinking, planning, and project management skills, you will conceptualize and execute effective internal communications campaigns. You will also use your skills and experience with state-of-the-art technologies and best practices in the field of internal communications to introduce new tools and methods.

You will work collaboratively with other senior communications leaders to integrate internal communications efforts with parallel, external outreach activities and make sure that deliverables carry consistent branding and messaging through all components: print, web, social media, etc.

As leader of staff-focused communications, you will collaborate extensively with PNNL’s Human Resources Directorate leaders, and other key employee-facing functions, to create an engaging and holistic staff experience. As a key member of the Communications team, you will provide counsel to senior Communications Division leaders and colleagues to suggest impactful internal communications approaches and technologies. You will also work hand-in-hand with the Science and Technology Communications Manager to develop integrated communications campaigns that involve laboratory science.

You will manage budgets associated with communications deliverables, campaigns, and staff. To measure effectiveness, you will identify key performance indicators, calls-to-action, and suggest tracking mechanisms to integrate into communications efforts. You will provide feedback on campaign success and suggest improvements to communications efforts.

Authority and Accountability

  • Build, manage, and mentor a professional and highly-impactful communications team; supervise and elevate the work of the team, ensuring quality, consistency, and impact; ensure staff are following guidelines and workflow processes set by the Communications Division.

  • Lead the production of, manage, and influence communications strategies for scientific missions and/or internally-oriented divisions, programs, and projects.

  • With the Communications Division Leadership Team and other key PNNL stakeholders, build an effective internal communications strategy; create a proactive, integrated schedule of internal outreach campaigns, channels, and techniques.

  • Oversee improvement and maintenance of PNNL’s intranet and other internal channels; suggest structural and technical enhancements; build a content strategy and editorial calendar/schedule.

  • Collaborate with senior Communications Division leaders to triage and deliver all-staff messages–including Laboratory Director messages–to staff through appropriate channels, focusing on timeliness, efficiency, and high quality.

  • Provide strategic and tactical counsel and guidance for individual colleagues who seek to publicize information to PNNL staff.

  • Ensure that state-of-the-art capability exists to measure engagement with and impact of internal communications efforts; conduct regular assessments of communications tool effectiveness and site usage leveraging contemporary best practices.

  • Prepare regular reports on effectiveness of internal communications campaigns and techniques to senior Communications Leaders and collaborating partners

  • Conduct continual improvement exercises, including after completion of each internal communications campaign.

Minimum Qualifications

  • Bachelor’s degree in English, journalism, communications, science, or related field.

  • Eight (8) years of related experience; or advanced degree plus six (6) years of experience.

  • Proficiency with Microsoft Office Suite.

Preferred Qualifications

  • Experience and proficiency writing and editing promotional content and summaries about scientific research, as well as related content for the web and social media channels.

  • Experience within a national laboratory or other science-based organization.

  • Has a portfolio of internal communications campaigns and project successes as well as a record of effectively line managing staff groups.

  • Proven success leading a strategic, internal communications function and team for a large, complex organization, especially one focused on science, health, and/or technology.

  • Ability to lead and mentor fellow employees in modern communications strategy, techniques, and metrics.

  • Demonstrated success working effectively with and supporting senior leadership within a communications or external outreach function.

  • Familiarity with project management principles and software.

  • Knowledge of typography and design aesthetics.

  • Is an active member in professional and communications societies and forums.

  • Familiarity with web-based CMS systems, such as Drupal.

  • Expert in application of state-of-the-art technologies relevant to the internal communications function.

  • Ability to create and implement strategic communication plans for use in internal communications.

  • Team building and management skills; experience managing a team of communications professionals.

  • Vision to develop and drive a communications framework that engages and inspires staff around PNNL’s mission, leadership principles, activities, and milestones.

  • Ability to work independently and within cross-functional teams including writers, editors, designers, photographers, programmers, developers, internal clients, and project managers.

  • Ability to create new, and improve existing, communication channels for driving the messaging framework, effectively reaching staff with information they need and will resonate with them.

  • Expertise in applying measurements for all internal communications related activities and materials.

  • A deep understanding of industry trends as applied to modern internal communications approaches.

  • Experience managing an organizational intranet.

  • Talent in using integrated internal communications tools and channels to achieve strategic goals.

  • Skilled at measuring and analyzing intranet site performance using industry standard tools.

  • Ability to establish and maintain institution-wide workflows and processes.

  • Skilled at working effectively with diverse individuals and groups.

  • Effective at time management and priority assessment, with strong project management skills.

  • Ability and inclination to learn and implement new skills, concepts, and technology.

  • Track record of focus and working well under pressure, during tight deadlines, with humor, tact, and professionalism.

  • Organizational and task management skills with the ability to prioritize work assignments, work collaboratively with others, and adjust schedules based on changing requirements.

  • Exhibits excellence in all areas of customer service.

Equal Employment Opportunity

Battelle Memorial Institute (BMI) at Pacific Northwest National Laboratory (PNNL) is an Affirmative Action/Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All BMI staff must be able to demonstrate the legal right to work in the United States. BMI is an E-Verify employer. Learn more at jobs.pnnl.gov.

Directorate: Comm & Information Technology

Job Category: Managers

Group: Communications

Opening Date: 2019-03-07

Closing Date: 2019-04-05

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