Pacific Northwest National Laboratory Jobs

Job Information

Pacific Northwest National Laboratory Director, Contractor Assurance in RICHLAND, Washington

Organization and Job ID

Job ID: 311031

Directorate: Performance Management

Division: Contractor Assurance

Job Description

The Invitation

Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to collaboration and a flexible work environment. Dynamic, adaptable people come to PNNL to work together on high-impact projects and initiatives for the U.S. Department of Energy and other sponsors. PNNL staff focus on meaningful work, innovation, and outcomes. At PNNL, you’ll find an energized environment and excellent benefits including pension, matching 401(k), tuition reimbursement plans, health insurance and flexible work schedules. PNNL is in eastern Washington state, an area known for its outdoor recreation, thriving wine industry, and affordable cost of living.

The Opportunity

As PNNL’s Director of Contractor Assurance (CA), you will provide vision, leadership, and management to enable strong assurance to the U. S. Department of Energy (DOE) that the Laboratory is meeting or exceeding the objectives of PNNL’s operating contract. You and your team will partner with management and staff across the Laboratory to continuously improve and execute a performance management framework that is instrumental in understanding and communicating PNNL’s impact, and in helping to identify and define methods and opportunities to improve performance and amplify impact. As CA Director, you provide guidance on the strategic use of a full suite of performance measurement practices.

In this critical position, you will partner with PNNL’s Chief Risk Officer, and work collaboratively with senior leaders across the Laboratory to deploy enterprise risk management tools, measures, and mitigations essential to identifying and preventing events and issues that could negatively impact performance.

In order to effectively understand PNNL’s performance, you will guide the Assessment and Analysis function to collect and analyze performance data and regularly report and review institutional performance against PNNL’s strategy, the DOE Performance Evaluation and Measurement Plan (PEMP), and contractual requirements.

You will oversee PNNL’s Issue Management function and the CA staff who work collaboratively with managers and subject matter experts across the Laboratory to respond to events and issues, working hand-in-hand to perform cause analyses, identify and implement corrective actions, and measure effectiveness.

You will steward PNNL’s business and process analysis capability which facilitates improvement projects across the Laboratory by helping customers understand their current situation, visualize the future, identify gaps and opportunities, and lay out a game plan for making their operations better (not just different).

As CA Director, you will be a key communicator, influential voice. and trusted partner of PNNL’s laboratory management, the DOE Pacific Northwest Site Office (PNNL’s oversight entity), and the laboratory’s governing body Battelle Memorial Institute.

You will report to the Director of Performance Management, who also serves as PNNL’s Chief Risk Officer, and are one-step removed from the Laboratory Director.

In this role, you will have the opportunity to promote and cultivate the excellence of your team members and colleagues while supporting the Lab’s overall mission.

We want you to join our team where we don’t shy away from challenges, are excited to be part of a think-tank environment, and inspire each other to improve and implement new ideas. Bring your passion and experience to the team.

Authority and Accountability

  • Develop and implement PNNL’s Contractor Assurance System (CAS) in compliance with contractual requirements and the CAS Description; assure highly effective implementation and performance of CAS elements including enterprise risk management, issues management, assessments, performance analytics, lessons learned and continuous improvement

  • Deploy the Laboratory’s performance management framework to provide a means to measure, understand, improve, and report performance; summarize institutional performance for leadership, oversight and governance through risk packages, performance dashboards, and a Balanced Scorecard framework

  • Train and develop laboratory management and other key roles on CAS fundamentals and performance management practices

  • Steward the business and process analysis capability for the Laboratory

  • Build relationships with various stakeholders regarding performance management, including the DOE site office personnel, corporate executives, Laboratory leadership members, senior management, and staff

  • Inspire, motivate, and lead a team of approximately 20 performance management professionals

Minimum Qualifications

  • Bachelor's Degree plus 10 years of relevant experience; or Advanced Degree plus 8 years of relevant experience

  • Knowledge of and experience implementing assurance programs in a research setting

  • Demonstrated strategic leadership, planning and change management skills

  • Excellent oral and written communication skills

  • Able to influence people, solve problems, troubleshoot, think creatively and resolve conflicts

  • Demonstrated ability to lead and mentor staff

Preferred Qualifications

  • Experience developing, analyzing, and reporting performance metrics/reports for a research organization

  • Experience developing and implementing a Risk Management framework

  • Experience and expertise in issues management (e.g., event reporting and investigations, causal analysis, PAAA, lessons learned programs, etc.)

  • Past responsibility for compliance performance across a broad organization including for areas where line authority rests outside of your purview

  • Business Analytics experience

  • Knowledge of DOE systems

Equal Employment Opportunity

Battelle Memorial Institute (BMI) at Pacific Northwest National Laboratory (PNNL) is an Affirmative Action/Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All BMI staff must be able to demonstrate the legal right to work in the United States. BMI is an E-Verify employer. Learn more at

Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from participation in certain foreign government talent recruitment programs. If you are offered a position at PNNL and are currently a participant in a foreign government talent recruitment program you will be required to disclose this information before your first day of employment.

Other Information

This position requires the ability to obtain and maintain a federal security clearance.


  • U.S. Citizenship

  • Background Investigation: Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter in accordance 10 CFR 710, Appendix B.

  • Drug Testing: All Security Clearance (L or Q) positions will be considered by the Department of Energy to be Testing Designated Positions which means that they are subject to applicant, random, and for cause drug testing. In addition, applicants must be able to demonstrate non-use of illegal drugs, including marijuana, for the 12 consecutive months preceding completion of the requisite Questionnaire for National Security Positions (QNSP).

Note: Applicants will be considered ineligible for security clearance processing by the U.S. Department of Energy until non-use of illegal drugs, including marijuana, for 12 consecutive months can be demonstrated.

Directorate: Performance Management

Job Category: Managers

Group: Performance Management

Opening Date: 2020-09-30

Closing Date: 2020-10-28