Pacific Northwest National Laboratory Communications Partner in RICHLAND, Washington
Organization and Job ID
Job ID: 310294
Directorate: Communications & Information Technology
Group: S&T Communications
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to collaboration and work–life balance. Dynamic, adaptable people come to PNNL to work smarter and work together on high-impact projects and initiatives for the U.S. Department of Energy and many other sponsors. They focus on meaningful work, innovation and outcomes. At PNNL, you’ll find a positive, fast-paced environment and excellent benefits including pension, matching 401(k), tuition reimbursement plans, health insurance, flexible work schedules and telework options. This position is located at PNNL’s main campus in eastern Washington State, an area known for its outdoor recreation, thriving wine industry, and affordable cost of living.
PNNL’s Communications Division is focused on delivering stellar customer service, counsel, and communications strategy to leaders across the lab. We’re currently seeking a highly proactive and strategic Communications Partner to guide and oversee the communications strategy, coordination, and production of deliverables for our Director of External Affairs, our Deputy Lab Director for Science and Technology (DDST), and the leaders/offices that report to them, including: STEM education, Community Affairs and Protocol, Federal and Regional Affairs, Institutional Planning, and Research Partnerships (the “client”). This is a unique role for a strong communicator who also has extensive experience building and implementing a communications strategy, particularly related to outreach, community/government affairs, and partnerships.
As a Communications Partner, you will form and nurture collaborative relationships with your client to develop a keen understanding of their audiences and goals and better understand the importance and impact of their work. Working with your client, you’ll ensure that each communications project or product is aligned with the Laboratory’s mission, vision, and communications strategy; is appropriate for the intended audience; stimulates a preferred action; and meets your client’s budget, goals, and expectations. You will also suggest strategies, objectives, and tactics that continually evolve the quality and impact of the client’s communications efforts.
The Ideal Candidate
If you are excellent at customer service and have extensive experience building and implementing communications strategy, we want to connect with you! Specifically, we’re looking for candidates who have experience developing and implementing creative and compelling approaches that will resonate with our audiences. Ideal candidates will also be excellent planners and project managers that can work effectively and proactively in a matrixed organization to move ideas from concept to implementation.
(Percentage splits are approximate)
As an Account Executive aligned to External Affairs and DDST (90%):
.25 FTE- Serve as the main Communications Division POC for the Executive Director of External Affairs and their direct reports in STEM education, Protocol, Federal, Regional, and Community Affairs
Provide executive communications support to the Executive Director of External Affairs
Serve as the primary liaison between External Affairs and the Communications Division
Provide communications project management, including fulfillment of communications collateral, campaigns, storytelling efforts, etc. for External Affairs
Assist with gathering, writing, editing, and formatting information from PNNL’s scientific and technical teams (accomplishments, vignettes, etc.) for non-technical audiences
Provide communications planning and campaign development as needed
Provide counsel and reporting at External Affairs team meetings to assess communications needs and opportunities; facilitate conversation/brainstorming
Build relationships with External Affairs team members; integrate and ensure ongoing collaboration with the External Affairs team
Ensure External Affairs subject matter is represented on PNNL social media channels; brainstorm opportunities; coordinating efforts with the Social Media team, write and vet posts as needed.
Continually review and improve External Affairs website content; write new content; manage updates in accordance with Communications Division practices
Handle requests for briefing books and tour support, working with others in Communications and External Affairs as needed to gather, write, edit, and format content for visitors
As required, submit materials through processes required for external release
.65 FTE- Serve as the main Communications Division POC for the Deputy Laboratory Director for Science and Technology (DDST) and their direct reports in Technology licensing, Institutional Planning, Institutional S&T Investments, Research Operations, and Research Partnerships.
Provide executive communications support to the Deputy Laboratory Director for Science and Technology
Serve as the primary liaison between the DDST team and the Communications Division
Provide communications project management, including fulfillment of communications collateral, campaigns, storytelling efforts, etc. for the DDST team
Serve as the PNNL Communications point person for joint institute launches, events, and announcements, working with counterparts at academic institutions to jointly create and execute communications plans and tactics
As the liaison between Communications and the academic Joint Institute co-leads, facilitate updates to existing Joint Institute websites and help establish new ones as needed
Provide communications planning and campaign development as needed
Build relationships with DDST team members; integrate and ensure ongoing collaboration with the DDST team
Provide counsel and reporting at DDST team meetings to assess communications needs and opportunities; facilitate conversation/brainstorming
Continually review and improve DDST-related website content; write new content; manage updates in accordance with Communications Division practices
Assist with gathering, writing, editing, and formatting information from PNNL’s scientific and technical teams (accomplishments, vignettes, etc.) for use in the annual Lab Plan and other institutional planning documents, paying close mind to deadlines and recurring events
Serve as the PNNL Communications point person for cross-directorate and/or multi-lab S&T events, e.g. XLab and AAAS events; facilitate collaboration and communications planning in cooperation with other Communications Division team members
As a Member of PNNL’s Communications Division (10%):
Report regularly to the Communications Manager and Director of Communications on the projects, priorities and initiatives related to External Affairs and DDST
Represent the Communications Division at External Affairs and DDST team meetings
Collaborate with fellow Communications Partners and colleagues throughout the Communications Division to develop and deliver impactful, strategic, and measurable work
Attend and contribute to Communications staff meetings
Recommend new approaches, policies and procedures to effect continual improvement
Advocate for strategic communications processes and results-oriented tactics
Demonstrate exemplary customer service
Other duties as assigned by team lead or manager
Education and Experience:
Bachelor's degree in communications, marketing, business, public relations, project management, public administration, or similar
Five (5) years of related experience; or advanced degree plus two (2) years of related experience in a science- or technology-based environment
Strong customer service orientation with exceptional attention to detail and follow through
Proven excellent written, oral, interpersonal, and project management skills with the creative talent to refine complex content into short, crisp, clear and impactful messages; experience leading, overseeing and/or editing the work of other communicators
Proven track record of effective collaboration with and strategic support for managers that includes offering counsel and building action-oriented communications strategies
Demonstrated success developing and implementing strategic communications plans and principles
Experience building communications strategy for major events and initiatives and adhering to deadlines
Equal Employment Opportunity
Battelle Memorial Institute (BMI) at Pacific Northwest National Laboratory (PNNL) is an Affirmative Action/Equal Opportunity Employer and supports diversity in the workplace. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital or family status, sexual orientation, gender identity, or genetic information. All BMI staff must be able to demonstrate the legal right to work in the United States. BMI is an E-Verify employer. Learn more at jobs.pnnl.gov.
Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from participation in certain foreign government talent recruitment programs. If you are offered a position at PNNL and are currently a participant in a foreign government talent recruitment program you will be required to disclose this information before your first day of employment.
Directorate: Comm & Information Technology
Job Category: HR/Legal/Communications
Group: S&T Communications
Opening Date: 2020-01-09
Closing Date: 2020-03-08